Refund and Returns Policy

Returns Window

You may request a return or refund within 15 days of your purchase or pre-order collection date.

Condition

Items must be unused, in their original packaging, and accompanied by proof of purchase (e.g. your receipt or transaction code).

Custom and Personalised Orders

Personalised or custom-made orders are non-refundable and non-exchangeable, unless the item is faulty or damaged.

How to Request a Return

Contact us with your transaction code. We aim to confirm whether your return is eligible within 2 business days.

Return Postage

Unless the item is faulty, the cost of returning an item is your responsibility. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Refund Method

Refunds are issued using the same method as your original payment: cash refunds are given on the spot in-store; card refunds are processed back to your original card and typically take 3-5 business days to appear.

Exchanges

Exchanges are subject to stock availability.

Faulty or Damaged Items

If an item arrives faulty or damaged, you are entitled to a full refund or replacement, including reimbursement of your return postage costs.

Pre-Orders

Pre-orders follow the same 15-day returns window, starting from the date your order was completed or collected.